1. Who we are and what this covers
RiseSmart (“we”, “us”, or “our”) operates this website and can be contacted at me@risesmart.ltd. This policy explains the information involved when you browse our website, contact us, or make a privacy request.
A RiseSmart app may have different features, permissions, service providers, or data practices. This website policy does not assert that every app has identical practices. Consult the privacy notice linked from the particular app and its App Store or Google Play listing. Contact us with the app name for app-specific information.
2. Information involved
Website visits. Our website is hosted on Google Firebase Hosting. Serving and securing a website involves processing connection information such as IP address, requested URL, browser or device information, and request time. Hosting providers may process technical logs to deliver and protect their services.
Messages you send. If you email us, we receive your email address, name if provided, message, and any attachments or details you choose to include, such as app version or device model.
Privacy requests. We receive the information you provide to identify the relevant app, account, and request. We may request limited additional information to verify your authority to act on an account.
Draft forms. The contact and deletion forms construct an email draft in your browser. They do not upload form entries to a website database. Your information is sent through your chosen email service when you send the resulting email.
3. How we use information
We use information to deliver and protect this website, respond to questions, investigate reported issues, communicate about a request, prevent misuse, and meet applicable legal obligations. We do not use this website to run advertising, build marketing profiles, or sell visitors’ personal information.
Where a legal basis is required, processing may rely on responding to a request or performing a contract, our legitimate interests in operating secure services and providing support, compliance with law, or consent where required. You can ask us about the basis relevant to your request.
6. Retention and security
We keep support correspondence and request records only for as long as needed to respond, resolve the issue, maintain necessary records, and meet legal obligations. The appropriate duration depends on the information, the request, and applicable requirements. Hosting providers may apply their own retention periods to service and security logs.
We use HTTPS for this website and limit the personal information requested by our forms. No transmission or storage method can guarantee absolute security. Please do not send passwords, full payment details, or unnecessary sensitive information by email.
7. Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, restrict or object to processing, and withdraw consent where processing relies on it. These rights can be subject to legal exceptions.
Email me@risesmart.ltd or use our data & account deletion page. Identify the app or service and the request, using the email associated with your account when possible. We may verify your identity before acting. We will respond within the period required by applicable law. You may also contact your local data protection authority.
8. International processing
Hosting and email providers may process information in countries other than your own. Protections and laws may differ by location. Where required, transfers must be subject to applicable safeguards. Contact us if you need information about processing relevant to your particular request.
9. Children’s information
This general studio website and its contact forms are intended for a general audience and are not directed to children under 13. Please do not submit a child’s personal information through these forms. A parent or guardian who believes a child has provided personal information may contact us to request review and deletion. Any app’s intended audience and age-related practices should be checked in that app’s own disclosures.
10. Changes and contact
We may update this policy when the website or relevant practices change. The latest version will appear here with an updated date, and we will provide additional notice where required.
Questions about this policy or your information? Contact RiseSmart at me@risesmart.ltd.