A clear path
to a fresh start.
Request deletion of your RiseSmart account or personal data, or ask for a copy of your information.
Here’s how it works.
- Tell us what you need.Name the RiseSmart app or service and use the email associated with your account, where applicable.
- We verify your request.We may ask for limited information to confirm your identity and protect your account. Never send us your password.
- We explain and process the next steps.We’ll confirm the scope, any required retention, and the expected completion timing under applicable law.
Prefer to email directly?
Send your request to me@risesmart.ltd with the app name and account email. No website sign-in is required.
What deletion covers
A verified deletion request covers the account and associated personal data within our control for the app or service you identify. You can also request deletion of support correspondence. Some records may need to be retained for legal, security, fraud-prevention, or transaction obligations; we will explain applicable exceptions in our response.
Data stored on your device
Data kept only on your device may need to be removed in the app’s settings or through your device’s storage controls. Back up anything you want to keep before deleting it. Third-party or cloud backups may need to be managed separately.
Subscriptions are managed separately
Deleting an account or app does not cancel an Apple or Google Play subscription. Use the store’s subscription settings. See our support answers →.